Liam Fletcher is a seasoned expert in digital customer experience management with over 20 years of experience. He has a deep understanding of analytics, automation, and optimization strategies. His passion for technology and dedication to improving customer experiences make him an invaluable contributor to CE 65.
Uncover the power of Customer Experience (CX) KPIs in driving business success. Dive into CX analytics, explore CX management solutions for retail and B2B, and learn about optimization strategies. This insightful guide also highlights the importance of customer service optimization and the role of digital transformation in revamping the retail experience.
Navigate the world of customer experience dashboards with our comprehensive guide. Learn the key features of top CX dashboards, understand the role of automation tools, and explore future trends. Make informed decisions for enhancing retail and B2B customer experiences.
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